Between 8:34AM and 3:00PM PDT (15:34 and 22:00 UTC) some users may have experienced issues loading DroneDeploy.com or contacting our Support team via live chat or phone due to the global AWS outage. All services have returned to normal. We appreciate your patience.
Posted Oct 20, 2025 - 15:08 PDT
Update
Our third party support platform is continuing to be impacted by the global AWS outage. Some users may have intermittent issues accessing live chat or phone-based technical support. Please email DroneDeploy Support for assistance in the meantime: support@dronedeploy.com.
Posted Oct 20, 2025 - 14:46 PDT
Monitoring
DroneDeploy.com has stabilized and we are monitoring closely. Support via live chat or over the phone continues to be intermittently unavailable. Please email DroneDeploy Support for assistance in the meantime: support@dronedeploy.com.
Posted Oct 20, 2025 - 11:12 PDT
Identified
Due to the global AWS outage, some users may have issues accessing DroneDeploy.com. To log in to DroneDeploy, visit https://www.dronedeploy.com/app2/ directly. Some users may also have intermittent issues accessing live chat or phone-based technical support. Please email DroneDeploy Support for assistance in the meantime: support@dronedeploy.com.
Posted Oct 20, 2025 - 09:12 PDT
Investigating
We are currently investigating this issue.
Posted Oct 20, 2025 - 08:39 PDT
This incident affected: Support: Live Chat/Phone/Tickets and DroneDeploy.com.