Unable to load elevation layer on cut/fill, location, annotation, report, and export data impacts

Incident Report for DroneDeploy

Resolved

Between 4:40 PM Pacific Time on 05/05 and 1:20 PM Pacific Time on 05/06 (23:20 UTC on 05/05 and 20:20 UTC on 05/06), some users may have experienced issues loading elevation data, as well as related impacts to location data, annotations, exports, and reports. The underlying issue has been corrected and no further impact is expected.
Posted May 06, 2026 - 14:01 PDT

Identified

The issue has been identified and a fix is being implemented.
Posted May 06, 2026 - 13:36 PDT

Investigating

Some users may be experiencing an issue where the elevation layer does not load on cut/fill maps. Additionally, some location and annotation data may not be displayed. Exports and reports for this area are also impacted. Engineering is actively investigating.
Posted May 06, 2026 - 13:25 PDT
This incident affected: Exports, Reports, Measurements, and Annotations.
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