DroneDeploy Support unable to receive or respond to email tickets

Incident Report for DroneDeploy

Update

We are continuing to investigate this issue.
Posted Nov 12, 2026 - 18:28 PST

Investigating

Due to a wider third party internet infrastructure outage, DroneDeploy Support cannot receive emails sent to support@dronedeploy.com. Support also cannot respond via email to tickets in progress. To contact Support, log in to the DroneDeploy web app and click Help to launch chat or select request a call back (only available to some users). You can also find help in our documentation at help.dronedeploy.com. We appreciate your patience.
Posted Nov 12, 2026 - 18:18 PST
This incident affects: Support: Live Chat/Phone/Tickets and Aerial Pro.
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