Some aerial data uploads failing when using Smart Uploader

Incident Report for DroneDeploy

Resolved

Between 08:00AM Pacific on 04/14 and 12:09PM Pacific Time on 04/20 (04/14/26 15:29pm UTC and 04/20/2026 19:05pm UTC), some users may have experienced failures when attempting to upload aerial data using the desktop Smart Uploader. Engineering has rolled back the change that caused the issue and no further impact is expected. If you had a failure during this window, please try your upload again.

Posted Apr 20, 2026 - 13:35 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 20, 2026 - 11:54 PDT

Investigating

Some users may be experiencing an issue where aerial data uploads via Smart Uploader are failing with the error message, "We are unable to detect data sets from the given files. Please try again, or contact us if the problem persists." Our Engineering team is actively investigating the issue.

Posted Apr 20, 2026 - 10:36 PDT

This incident affected: Uploads.