BIM file upload failures during processing

Incident Report for DroneDeploy

Resolved

Between 9:00AM Pacific Time on 06/26 and 2:57PM Pacific Time on 06/29 (16:00 UTC on 6/26 and 21:57 UTC on 06/29), some users may have experienced BIM upload processing failures. Engineering has corrected the underlying issue. Please try your upload again.

Posted Jun 29, 2026 - 16:02 PDT

Investigating

Some users may be experiencing an issue with BIM uploads failing during processing. When uploading a BIM file locally, the upload completes but fails at the Autodesk processing stage. Importing BIM files directly from Autodesk still works as expected. Engineering is investigating.

Posted Jun 29, 2026 - 14:51 PDT

This incident affected: App Market & Integrations.