Emails not being delivered

Incident Report for DroneDeploy

Resolved

Between 8:47 AM and 1:00 PM Pacific Time (15:47 and 20:00 UTC) some users may have experienced missed emails from DroneDeploy. A fix has been implemented and emails are being delivered as expected. Missed emails are being sent again.

Posted Oct 26, 2026 - 13:49 PDT

Identified

Engineering has identified the issue and is working on a fix for emails not being delivered from DroneDeploy.

Posted Oct 26, 2026 - 12:09 PDT

Investigating

Some users may be experiencing an issue where emails are not being delivered from DroneDeploy. This includes map completion, exports, password resets, and any other information delivered via email. Engineering is investigating with the highest priority.

Posted Oct 26, 2026 - 12:00 PDT

This incident affected: Map Processing, Exports, Reports, and Safety AI.