Email links failing

Incident Report for DroneDeploy

Resolved

This incident has been resolved.

Posted Mar 11, 2020 - 16:01 PDT

Monitoring

We have implemented a fix to email links and are actively monitoring.

Posted Mar 11, 2020 - 15:37 PDT

Update

We have implemented a fix for new email links. We are still working on a fix for existing email links.

Posted Mar 11, 2020 - 15:17 PDT

Identified

We have identified the issue with our third-party vendor. They are actively working to resolve the issue.

Posted Mar 11, 2020 - 12:33 PDT

Investigating

We are investigating an issue with our 3rd party email service causing email links to fail. This affects all links in DroneDeploy emails, including map and export links.

Posted Mar 11, 2020 - 12:05 PDT

This incident affected: Exports.