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We identified the issue, applied a fix, and reprocessed all affected maps. We don't expect further impact.","created_at":"2026-09-26T18:46:30.003-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-26T18:46:30.003-07:00","display_at":"2026-09-26T18:46:30.003-07:00","deliver_notifications":true,"tweet_id":null,"id":"l67qmn40slln","incident_id":"scn3swh3q4bb","custom_tweet":null,"affected_components":[{"code":"6y0l11jzvy8y","name":"Dock Automation","old_status":"partial_outage","new_status":"operational"}]},{"status":"monitoring","body":"A temporary fix has been put in place, and affected maps are being identified and reprocessed. Our team will continue to monitor until a full resolution has been achieved.","created_at":"2026-09-25T13:02:27.739-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-25T13:02:27.739-07:00","display_at":"2026-09-25T13:02:27.739-07:00","deliver_notifications":true,"tweet_id":null,"id":"xqp1xlktym19","incident_id":"scn3swh3q4bb","custom_tweet":null,"affected_components":[{"code":"6y0l11jzvy8y","name":"Dock Automation","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"The issue has been identified and our team continues to work on a resolution.","created_at":"2026-09-25T10:27:25.578-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-25T10:27:25.578-07:00","display_at":"2026-09-25T10:27:25.578-07:00","deliver_notifications":true,"tweet_id":null,"id":"bhs3y6v4hpr1","incident_id":"scn3swh3q4bb","custom_tweet":null,"affected_components":[{"code":"6y0l11jzvy8y","name":"Dock Automation","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are currently investigating a delay in maps generated from dock drones.","created_at":"2026-09-25T09:27:19.191-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-25T09:27:19.191-07:00","display_at":"2026-09-25T09:27:19.191-07:00","deliver_notifications":true,"tweet_id":null,"id":"v7v0z3k1lyxg","incident_id":"scn3swh3q4bb","custom_tweet":null,"affected_components":[{"code":"6y0l11jzvy8y","name":"Dock Automation","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Dock Automation","created_at":"2024-07-23T13:55:19.048-07:00","updated_at":"2026-09-26T18:46:29.970-07:00","position":24,"description":null,"showcase":true,"start_date":"2024-07-23T00:00:00.000-07:00","id":"6y0l11jzvy8y","page_id":"g56bb5vqcws9","group_id":null}]},{"name":"Some docks offline","status":"resolved","created_at":"2026-09-23T08:24:19.767-07:00","updated_at":"2026-09-23T09:41:34.893-07:00","monitoring_at":null,"resolved_at":"2026-09-23T09:41:34.878-07:00","impact":"major","shortlink":"https://stspg.io/kvflhm2nmmls","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-23T08:24:19.760-07:00","reminder_intervals":null,"id":"zp04z7t92t5l","page_id":"g56bb5vqcws9","incident_updates":[{"status":"resolved","body":"Between 7:23AM and 8:56AM Pacific Time some users may have experienced an issue with Dock connections. 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To contact Support, please email support@dronedeploy.com. We will provide updates as they arise and appreciate your patience.","created_at":"2026-09-14T14:55:07.728-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-14T14:55:07.728-07:00","display_at":"2026-09-14T14:55:07.728-07:00","deliver_notifications":false,"tweet_id":null,"id":"8nj1b77fps9w","incident_id":"xmz79dbkfsyx","custom_tweet":null,"affected_components":[{"code":"47nfv991fdhl","name":"Support: Live Chat/Phone/Tickets","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Support: Live Chat/Phone/Tickets","created_at":"2025-10-20T08:37:58.856-07:00","updated_at":"2026-09-14T17:09:52.556-07:00","position":25,"description":null,"showcase":true,"start_date":"2025-10-20T00:00:00.000-07:00","id":"47nfv991fdhl","page_id":"g56bb5vqcws9","group_id":null}]},{"name":"BIM upload and processing failures","status":"resolved","created_at":"2026-08-25T06:30:00.000-07:00","updated_at":"2026-08-26T14:12:36.962-07:00","monitoring_at":null,"resolved_at":"2026-08-25T06:30:00.000-07:00","impact":"none","shortlink":"https://stspg.io/4xgy9yl1sjw7","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-26T14:12:36.907-07:00","reminder_intervals":null,"id":"wp78l97x2r27","page_id":"g56bb5vqcws9","incident_updates":[{"status":"resolved","body":"Between 2026-08-24 00:51 UTC (Aug 23, 4:51 PM PT) and 2026-08-25 13:20 UTC (Aug 25, 6:20 AM PDT) some users may have experienced failures with local uploading or processing of BIM files. Engineering has corrected the issue and no further impact is expected.","created_at":"2026-08-26T14:12:36.953-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-26T14:12:36.953-07:00","display_at":"2026-08-25T06:30:00.000-07:00","deliver_notifications":false,"tweet_id":null,"id":"ghtj7hc3ys31","incident_id":"wp78l97x2r27","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Dock Automation: Some Dock drones offline/unable to take off","status":"resolved","created_at":"2026-08-24T08:21:31.395-07:00","updated_at":"2026-08-24T11:30:01.283-07:00","monitoring_at":"2026-08-24T09:35:01.468-07:00","resolved_at":"2026-08-24T11:30:01.264-07:00","impact":"major","shortlink":"https://stspg.io/wyppdpt5kjc4","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-24T08:21:31.388-07:00","reminder_intervals":null,"id":"51vjvr8bkw1r","page_id":"g56bb5vqcws9","incident_updates":[{"status":"resolved","body":"Between 12:41 PM PT on 08/23 and 09:21 AM PT on 08/24 (19:41 UTC on 08/23 and 16:00 AM UTCon 08/24) some users may have noted their Dock showing as offline or their dock drone being unable to launch. 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